Frequently Asked Questions

The following FAQ are some of the questions most frequently asked by our customers.  You may find the answer to your question below.  If you still have a question, please contact us (provide link to contact page)

Q: I currently use Original Equipment Manufacturer (OEM) parts, why would I want to switch to an after-market parts (AMP) specialist?

A: Three main reasons: cost effectiveness, delivery times, and customer service.  We are able to offer you the same high quality products, but you don’t have to pay for the OEM name.  Our parts are guaranteed to meet your expectations at a justifiable price.

Lower price does not mean lower quality.  Our parts are individually inspected to ensure maximum operating efficiency.  After initial orders all items can be stocked free of charge.  To you, this means same day shipping of your frequently ordered parts.  To ensure excellent customer service, we have on-site technicians, machinists, and engineers to answer all of your questions relating to operations, installation, and applications.

Q: Are your spare parts interchangeable with the OEM’s?

A: Yes.  All of our parts are 100% interchangeable with OEM parts for pumps currently on the market.  We offer pump parts ranging in size from 1.5x1 all the way up to and including 20x18.

Q: I really do not want to replace my pumps.  Can ICS Castings rebuild or service them?

A: Yes.  We offer two ways to take advantage of ICS Castings’ advancements in pump technology.  You can use our parts to repair or rebuild your existing pumps, in whole or in part.  To reduce downtime due to rebuilding or servicing, we have parts and/or pumps stocked in our warehouse.  To upgrade your pumps, you can choose from two options:

• On-site trouble shooting and repairs; or
• Shipping your pump to our ICS yard, where our team of technicians will assess the repairs and provide you with cost-effective solution

All of this is done in a timely manner to minimize unscheduled downtime and save you money.

Q: I expect to need parts at a later date.  Will you stock them without a purchase order so they are readily available for me?

A: Yes.  We offer all of our customers the luxury of having any and all items stocked free of charge.

Q: Will you customize parts to match the specific challenges of our mine site?

A: Yes.  We understand that individual mine sites experience stresses unique to that site.  We offer customized solutions for you.  All we require to increase the efficiency of your existing product is:

• Either a sample and/or drawing
• A detailed description of the current application
• An outline of what you are trying to achieve

Once we receive this information, our team of metallurgists, engineers, and tribologists will address your goals and work toward achieving them.  we will address the critical points, make recommendations based on the challenges of your application-whether abrasion, corrosion, or impact or a combination of the three-and determine the alloy, chemical composition, hardness, and machining tolerances which will resolve your problem.

In the event that a pattern is required, we will first check our pattern templates before constructing a  new pattern, so you are not charged for unnecessary work.  If a new pattern is needed, we will construct it and this new pattern become your property upon completion of the job.

With each pattern, you will receive a drawing of your new part.  Once you have approved the pattern and drawing, we will proceed with final design, manufacturing and machining.

Q: What about shipping costs?

A: We carry accounts with many shipping companies in order to give you the most timely and cost-effective shipping.  Our shipping and customs experts are available to work with you to assure a trouble-free purchase and delivery experience.  We offer expedited shipping, air shipping, as well as regular ground service.  Whatever the urgency of your order is, we can meet your shipping needs.

Q: Do you offer preferred pricing or quantity discounts?

A: Yes.  We offer pricing discounts when ordering certain quantities of pumps and or replacement parts.  Our main goal is to give you ease of use and reduced downtime, at cost-effective pricing.

Q: Do you have a guarantee on your pumps and your parts?

A: Yes.  We offer a 100% guarantee on all of our products.  If a part does not meet your expectations, we will gladly replace the part free of charge.  For pumps, we address your concerns by reviewing any reported issues and suggesting or providing solutions.  If required, we will view the pump’s operation on-site to assess the issues.  We provide you with a guaranteed solution, whether that is replacing the pump and/or servicing the pump.

Q: Why should I choose to work with ICS Castings?

A: As a family company, ICS Castings is here for you.  For decades you had little choice when purchasing or servicing your pumps.  You have been locked into the original equipment manufacturer.
ICS Castings brings competition back into the mining industry.  We address the mining equipment requirements of the 21st century. 

Thank you for taking the time to review our “Frequently Asked Question” page.  If you still have questions, please contact us through our website, or by calling our head office at 604-596-4961.